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802/800 371-5162
Frequently Asked Questions (FAQs) About VSECU's Access My Accounts Online Banking Service
Here are answers to some of the commonly asked questions.
- What is Access My Accounts Online?
- Is there a charge/fee for Access My Accounts Online?
- How do I enroll for Access My Accounts Online?
- How do I access Access My Accounts Online?
- What if I forget my Sign On ID?
- What if I want to change my Sign On ID?
- What if I forget my Password?
- What if my Password entry pre-fills when I've entered my Sign On ID?
- Why do I occasionally get an ALERT screen?
- What if I get a Security Certificate Error when trying to access Access My Accounts Online?
- Do I need any special software to use Access My Accounts Online?
- What settings do you recommend to best view Access My Accounts Online?
- I'm "Locked Out" of Access My Accounts Online. What do I do?
- What if I have other questions or issues concerning Access My Accounts Online?
Question #1
What is Access My Accounts Online?
Answer:
Access My Accounts Online is our online system that allows VSECU members access to their accounts 24 hours a day. It allows you to check balances, make transfers, request a stop payment on a check, and much more.
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Question #2
Is there a charge/fee for Access My Accounts Online?
Answer:
No. This is a complimentary service for our members.
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Question #3
How do I enroll for Access My Accounts Online?
Answer:
To enroll for Access My Accounts Online, you first must use your personal SafeCode to enable the enrollment link. If you do not have a personal SafeCode, you will need to enroll in Safe2Login by clicking on the “click here” link within the Safe2Login Safety Stamp.
If you do not know the registration code for Safe2Login, please contact a Member Consultant at 802/800 371-5162.
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Question #4
How do I access Access My Accounts Online?
Answer:
From our home page, www.vsecu.com, click on the Log On button. This will then bring you to the sign on page for Access My Accounts Online. You will then need to use Safe2Login in order to enable the Sign On ID and Password fields.
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Question #5
What if I forget my Sign On ID?
Answer:
If you forget your Sign On ID, please contact a Member Service Consultant at 802/800 371-5162.
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Question #6
What if I want to change my Sign On ID?
Answer:
If you would like to change your Sign On ID for Access My Accounts Online, please contact a Member Service Consultant at 802/800 371-5162.
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Question #7
What if I forget my Password?
Answer:
You will then need to use Safe2Login in order to enable “Forgot Password?” link. Simply choose the "Forgot Password?" link and this will bring you to a screen where you will need to provide your Sign On ID and then answer the security challenge question you chose under Options in Access My Accounts Online. If you answer correctly, your password will be e-mailed to the address we have on file.
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Question #8
What if my Password entry pre-fills when I've entered my Sign On ID?
Answer:
This is due to the fact that your Internet browser has this information set to "AutoComplete" (Internet Explorer), or that it is a remembered password under its Password Manager (Netscape). For security purposes we recommend you set AutoComplete off for passwords, or shut off the Password Manager. Please consult your browser's Help section to adjust these settings (in Internet Explorer look in the Help Index under "Autocomplete feature: adjust AutoComplete settings"; in Netscape look for the topic "Password Manager: Turning Password Manager On and Off".)
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Question #9
Why do I occasionally get an ALERT screen?
Answer:
Access My Accounts Online will automatically log you off if you have remained idle for a period of time. This is done in case you have forgotten to log off the system. If you are idle on a particular page for a while, the system may interpret this to mean that you have left the system and will subsequently log you off. When you request your next page, you will be presented with the ALERT screen and you will need to log back into your account.
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Question #10
What if I get a Security Certificate Error when trying to access Access My Accounts Online?
Answer:
You may get this error message if your web browser is not set to support 128-bit SSL (Secure Socket Layer) encryption protocol. Click here to learn how to check your web browser's encryption strength.
Internet Explorer (IE) users: If you discover that your browser's encryption is not set to 128-bit encryption, obtain the 128-bit encryption update for Internet Explorer.
Additionally, if you use Internet Explorer on a Microsoft Windows 95 (and later) platform, you may also need to update your browser's Root Certificates information. To download this update, you will need to access the Microsoft website, and the simplest way to do this is by first clicking on "Tools" on IE's main toolbar and selecting "Windows Update." This links you to the Microsoft Windows Update website. In the left navigation bar select "Pick updates to install" then click on the version of Windows that you are using. Finally, in the right frame of the Windows Update website, scroll down to the "Root Certificates Update" section and click ADD.
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Question #11
Do I need any special software to use Access My Accounts Online?
Answer:
You will not need any special software other than a web browser to use our Access My Accounts Online service. Access My Accounts Online can be accessed directly through the Internet using any web browser that supports 128-bit encryption. For more information on recommended web browsers and encryption please see the security information section of FAQs.
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Question #12
What settings do you recommend to best view Access My Accounts Online?
Answer:
We recommend that your screen display at least 256 colors. In addition, we recommend that your display settings be set to at least 800 x 600 dpi. To check your color and screen resolution settings, please consult your computer documentation (on a PC with Windows 98 and up). Or go to the Settings selection from your Start menu and select Control Panel. From the file list that results double-click on Display. Choose the Settings tab at the top of the resulting dialog window where your two main options will be your Colors and Screen area adjustments.
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Question #13
I'm "Locked Out" of Access My Accounts Online. What do I do?
Answer:
For security reasons we require that you contact a Member Service Consultant at 802/800-371-5162 for verification so we can unlock your account.
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Question #14
What if I have other questions or issues concerning Access My Accounts Online?
Answer:
Please contact a Member Service Consultant at 802/800 371-5162 or by emailing info@vsecu.com.
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