Member Relations

Our Member Relations teams are passionate about people. We love making human connections and helping our members achieve their goals. Whether working in one of our nine branch locations, or in our centralized Contact Center, we answer questions, troubleshoot problems, present opportunities and solutions, and come to work every day to serve our member-owners.

We make these human connections in two very different settings. The Contact Center is a place where people with strong sales or customer service experience will thrive as a team player in a collaborative, high-energy, and professional environment. This is a fast-paced atmosphere in a close and family-like space and environment. We are listeners and talkers and we are patient, articulate, and relentless learners who are quick to navigate toward sensible solutions, attending to the details that ensure every member has a pleasant experience.

In branch locations around Vermont we are problem-solvers who are aware of their surroundings and enjoy working face to face with our members to offer much-needed guidance and solutions. Individuals who like social engagement in delivering sales and service excellence, will thrive in an environment that that is more than a branch facility, but an extension of our commitment to the communities we serve. We listen, engage, and create meaningful one-on-one relationships with our members that can sometimes last the lifetime of employment.

Cultivating member relations is one way we help to improve the lives of VSECU and community members.

Are you about helping people? Then we want to talk to you.


Senior Consumer Loan Advisor

  • Location: Montpelier
  • Pay Type: Non-Exempt

The Senior Consumer Loan Advisor is responsible for handling inbound loan calls, emails and online submissions to assist new and existing members with loan inquiries. Using their knowledge of products or services as well as great member service skills, these professionals will actively engage and fulfill member loan requests and address any issues, provide support and offer information, as needed, to keep members satisfied and retain business. Learn more…

Member Service Consultant/ Teller Float

  • Location: Williston
  • Pay Type: Non-Exempt

The VSECU Member Service Consultant/Teller Float provides coverage in a branch to wait on members, through personal contact, to assist with a wide range of financial transactions, provide information, and resolve problems related to products and services. Learn more…

Loan Support Specialist

  • Location: Montpelier
  • Pay Type: Non-Exempt

The Loan Support Specialist assists the Senior Consumer Loan Advisors to ensure all supporting documentation is received, to prepare and send loan documentation, to obtain all required signatures on the loan documentation, to book and disburse consumer loans meeting QA standards and expectations, process and follow up on new account applications received online, and be an active participant in inbound and outbound efforts. Learn more…

Future Openings: Customer Service

  • Location: Montpelier
  • Pay Type: Non-Exempt

If you’re passionate about working for a Vermont-based, cooperative organization that is dedicated to improving the quality of life for all Vermonters, but didn’t see an opening that matches your area of expertise, don’t quit before you’ve started! Share your qualifications and let us know how you think you could benefit the VSECU team. If you’ve got what it takes to excel in an area we haven’t posted a job for, our recruiters would love to hear from you.