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Your Credit and Debit Accounts Are Better than Ever

From October 12 to October 14, 2019, we migrated our card services to a new processor that allows us to deliver improved services and features that make it easier for you to manage your accounts. Your upgraded account(s) now offer exciting new features that provide greater support, security, and control. You can scroll down to learn more about updated features but first, here are a few things you need to know:


THINGS YOU NEED TO KNOW

CREDIT CARD ONLINE LOGIN
To access Credit Card Online for the first time after migration, you will be asked to register your account.


CARD ALERTS
Card alerts did not carry over from the original processor.

This feature will be available soon. Stay tuned for updates.


NEW PAYMENT ADDRESS
The payment address for the new processor will appear on your credit card statements. Make sure to use the new address to make payments.


ACCOUNT HISTORY
October 10 was the last date to preserve your credit card account history by downloading your eStatements and transaction history. You should still be able to see 90 days of your transaction history.


BUSINESS CREDIT CARD ACCOUNTS
Business credit card holders will receive a new credit card and account number in mid-November. Please activate your card by December 7 and remember to reestablish any recurring payments you had scheduled from your account. Contact us at 802-371-5162 to apply a payment to your new card or wait to make your payment online after you register your new card.


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UPDATED FEATURES

Your upgraded account(s) offers exciting new features that provide greater support, security, and control. Here are some of the benefits:



NEW CREDIT CARD ONLINE
Enjoy the updated look and feel of your new Credit Card Online portal.


BETTER CARD CONTROLS
Improved card controls make it easier for you to manage your card simply and securely.


ENHANCED FRAUD PROTECTION
Text alerts, authentication, and other upgraded anti-fraud tactics ensure your account is safe and secure.


EXTENDED CARD SUPPORT
Take advantage of 24/7 support for card inquiries, payments, balance transfers, disputes, and more.


AUTOMATED PHONE SYSTEM
The all-new automated phone system allows you to access basic credit card account information without waiting.


NEW CARD DESIGNS
We gave all our cards a makeover with a fresh, modern design. If you haven’t received it already, you will when your card expires.



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