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Your Credit and Debit Accounts Are Getting Even Better

WHAT’S HAPPENING?
Get ready for some exciting upgrades to your credit and debit card accounts this fall! We are migrating our card services to a new processor so we can provide top-notch services and features that will make it easier to manage your account(s).


WHEN?
October 12 to October 14, 2019.


WHAT CAN YOU EXPECT?
Throughout the migration, you will be able to use your card(s) and access your account(s) without interruption. However, you may need to take action to preserve your account history and card settings. Keep reading for a sneak peek of “coming soon” features and “things you need to know” in order to prepare for the migration.


ONGOING UPDATES AND INFORMATION
This page will be your best resource for up-to-date information regarding dates, changes, and new features released as part of this card migration. Check back often!



COMING SOON

Your upgraded account(s) will offer exciting new features that provide greater support, security, and control. Here are some of the benefits you can expect:



NEW CREDIT CARD ONLINE
Your new Credit Card Online portal will have a whole new look and feel.


BETTER CARD CONTROLS
Improved card controls will make it easier for you to manage your card simply and securely.


ENHANCED FRAUD PROTECTION
Text alerts, authentication, and other upgraded anti-fraud tactics will ensure your account is safe and secure.


EXTENDED CARD SUPPORT
With our new processor, you’ll enjoy 24/7 support for card inquiries, payments, balance transfers, disputes, and more.


AUTOMATED PHONE SYSTEM
The all-new automated phone system will allow you to access basic credit card account information without waiting.


NEW CARD DESIGNS
All cards are getting a makeover with a fresh, modern design. You’ll receive the updated version when your card expires.

THINGS YOU NEED TO KNOW

Though you will enjoy uninterrupted use of your card during the card migration, some of your account history and settings may be lost or altered. Read below to learn what to expect and how you can prepare for the October migration and reset controls so that your accounts continue to serve your needs.


CREDIT CARD ONLINE LOGIN
To access Credit Card Online, you will sign into Online Banking, as you do today. The first time you log in, after the migration, you will be asked to register before you gain access to your Credit Card Online account.


CARD ALERTS
Your card alerts will not carry over from the original processor. To ensure that you continue to receive alerts, you will have to reestablish your settings after the migration.


SCHEDULED PAYMENTS
Any automatic payments scheduled to be made from your credit or debit account(s) will continue without disruption through the migration.


CREDIT CARD PAYMENTS
From October 7 to October 20, you won’t be able to make individual online payments to your credit card account. Scheduled payments will remain intact but not clear until after this week. This will not result in any fees or late charges. You can still call to make a payment during this time.


NEW PAYMENT ADDRESS
The payment address for the new processor will appear on September credit card statements for business members and October credit card statements for individual members. Make sure you send your payment to the correct address.


ACCOUNT HISTORY
If you would like to preserve your account history, download your eStatements and transaction history before October 10.


BUSINESS CREDIT CARD ACCOUNTS
Business credit card holders will receive a new credit card and account number in early December. Further details and information regarding the new cards will be provided in advance.



DATES TO REMEMBER/TIMELINE

Here are some dates to get onto your calendar so you know what’s coming next.

  • October 7 to October 20 – During this week, you won’t be able to make online payments to your credit card. Refer to “Credit Card Payments” above for more information.
  • October 10 – Download your transaction history prior to this date to preserve your records. eStatements and transaction history will not migrate with your card services.
  • October 12 to October 14 – Card services migrate on these dates.


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