The health and safety of our employees, members, and communities is extremely important to us. We are paying close attention to updates about the COVID-19 coronavirus and are following guidance from the Centers for Disease Control & Prevention and the World Health Organization to ensure that we are taking appropriate precautions in our branches and adequately educating our staff.
Most importantly, we are prepared to be responsive to changes that could lead to disruption while ensuring access to your money and accounts at VSECU. We are prepared to continue serving your needs.
CREDIT UNION SERVICES AND PRODUCTS WILL REMAIN AVAILABLE
All banks and credit unions are required to adhere to the same business schedule as the Federal Reserve. This means that we must be open on the same days as the Federal Reserve and will not close our credit union business as we work through the management of COVID-19. You will always have access to your accounts and your cash.
BRANCH ACCESS HAS CHANGED
With sensitivity to the health and safety of our employees, members, and community surrounding the growing spread of the COVID-19 coronavirus, we have modified access to our branches and our Berlin branch will be closed on Saturdays as of April 11, until further notice.
Branch lobbies are now closed to protect our staff and members. Credit union services will remain accessible to members through our drive-through service, video teller service, ATMs, and phone service. Each branch offers unique accommodations. Members will always have access to their accounts and their funds using the options listed below.
Modifying in-person branch access may cause some areas of customer service to fall short of our typical expectations. We anticipate call volume will increase and wait times may be longer than normal. Our promise to you is continued access to your accounts, money, and essential financial services and personal consultation.
YOU CAN BANK SAFELY
Limiting in-person social interaction is the key to reducing potential spread of COVID-19. We encourage you to rely on our digital and technology services for your basic banking needs until the threat of the coronavirus has passed:
- Online Banking—If you don’t have an account, you can create one by using the “Enroll in Online Banking” link at the top right corner of the screen. You can use Online Banking to review your accounts, transfer funds, make payments, open some accounts, and apply for a loan, and much more.
- Mobile Banking—Consumer members can bank from the safety of their smart phone with the VSECU Mobile Banking app. You will need to enroll in Online Banking first in order to use Mobile Banking and use the same User ID and Password you created with Online Banking.
- Mobile Deposit Capture— This feature of our Mobile Banking app allows you to deposit checks with your phone or tablet by using your camera. Just take a picture of your paycheck, Social Security check or another type of check and deposit it into your account using Mobile Deposit Capture.
- Video Teller Services—All our branches offer either a drive-through or video teller services, which eliminate the social interaction of a traditional teller line.
- ATM —Use an ATM at one of our branch locations or at a CO-OP Shared Branching location for simple transactions like withdrawing, depositing, or transferring funds.
- Merchant Cash Back—Many retailers, such as grocery stores, and larger box stores, like Walmart, offer cash back from your account when you use your debit card to make a purchase. This is a quick and easy way to get cash from your account.
- VSECU Cards App. Monitor and control activity on all your VSECU credit and debit cards with the VSECU Cards app. This app allows you to make payments on your credit cards, set alerts, temporarily lock or permanently close your cards if you suspect fraud, and more.
- Mobile Wallet The safest place for your cash is your financial institution. If you are relying on your cards more than ever, keep them together and easily accessible on your phone with Mobile Wallet. With Mobile Wallet, all you need to make payments is your phone.
- Apply for Loans Online—You can apply directly online for a car or any consumer loan as well as a mortgage or home equity loan.
If you’re looking for more ways you can help protect yourself, check out these simple ways to stay healthy and prepared.
HERE FOR YOU
Credit unions were built on the philosophy of people helping people. We will continue to be here to help you as this situation unfolds. If you experience any hardship or difficulty as a result of COVID-19, rely on us to help you navigate through the challenge.
If your finances are affected by the COVID-19 coronavirus or you suspect that they will be, you have options. Please contact our member service consultants to find out how you can take advantage of our Member Emergency Loan, to cover costs during the crisis, or one of our loan modification plans, to help minimize the impact of your current loans on your cash flow.
If you’re a business owner and COVID-19 is forcing you to make tough decisions about payroll and which bills to pay in order to keep the doors open, we can help. Several options have arisen out of the recent Coronavirus Aid, Relief and Economic Security Act (CARES), offering business owners support to help keep the lights on and as many people employed as possible.
PROTECT YOURSELF FROM SCAMMERS & POTENTIAL RISK
In times like these, a natural reaction may be to withdraw your cash and secure it somewhere in fear that you won’t be able to access your money. We cannot emphasize enough how dangerous it is to withdraw large amounts of cash to store in your home or elsewhere. The safest way for you to protect yourself and your money is to leave it securely deposited at your credit union or bank, where your funds are federally insured.
Scam artists take advantage of times like these to gain access to bank accounts. Protect yourself by being aware of suspicious emails and text messages. Keep your eyes open for medical supply scams, fraudulent donation sites, or anything else that seems fishy. If it seems like it could be fraud, it probably is, so listen to your gut and don’t provide your personal identification (usernames, passwords, Social Security number, etc.) unless you are 100% certain you are dealing with a legitimate organization—one with whom you have made the initial contact. Do not click on links or download attachments from unknown email senders, and do not make purchases or donations on any unknown sites.
KEEP LIVING YOUR BEST LIFE
At VSECU, we are proud to live by our values of being real, human, brave, selfless and, yes, playful. We encourage all of you to be kind, patient, diligent, and supportive of each other. Lead by example and support others as we all work together to solve problems. Our credit union roots could not be more important than they are today.
- BLOG: Keeping You and Your Money Safe during COVID-19!
- HOW-TO VIDEO: Consumer Online Banking
- HOW-TO VIDEO: Business Online Banking
- HOW-TO VIDEO: VSECU Mobile App and Mobile Banking
- HOW-TO VIDEO: Online Bill Pay
- HOW-TO VIDEO: PopMoney: Personal Payment Service
- HOW-TO VIDEO: Small Business Bill Pay