How to Use Mobile Banking

Simple tips to help you bank on the go.

Just a few tips to get you started

Find step-by-step instructions for some of our most popular mobile banking features. If you don’t find an answer to your question here, download our complete user guide.

How to change your username or password

Reset your password or retrieve your username:

  1. If you have forgotten your username or your password, click on Forgot your username or password?
  2. If you have forgotten your password, select Personal Account, enter Username and Date of Birth, click Reset Password and follow the prompts.
  3. If you have forgotten your username, enter either your primary Email Address or Phone Number. Click Send to have your username sent to you.

*Note: Once you receive your username, you may go through the Reset Password process if you have also forgotten your password.

Still have questions? Download our complete user guide.

Mobile Banking Login - Long Form Txt

How to make a mobile deposit

  1. Log in to your VSECU Mobile App and click Deposit at the bottom of the screen.
  2. Click New Deposit. Select the account into which you want to make the deposit and enter the amount of the check. Click Done.
  3. Click Add Front of Check to take a photo of the front of the check. Place the check on a dark surface with sufficient lighting and center the check within the rectangle on the screen.
    • The app will attempt to take the photo automatically. If auto capture is unsuccessful, take the photo manually by touching the screen.
    • You may be prompted to take another photo of the check if important information is missing, incorrect, or unclear.
  4. Click Add Back of Check and follow the same process to take a photo of the back of the check. Before taking the photo, in the endorsement area at the top of the back of the check, write “For VSECU Mobile Deposit Only,” sign your name, and write the deposit account number.
  5. You may click the Edit pencil to retake a photo, if necessary. Once you have successfully taken photos of the front and back of the check, click Deposit.
    • Note: Check images shown below are for demonstration purposes only.
    • After mobile deposit, keep the physical check for 90 days before shredding the check.

Still have questions? Download our complete user guide.

Mobile Banking Deposit - Long Form Txt

How to set card controls & alerts

Set credit card controls:

  1. Log in to Digital Banking and click on your credit card tile from the dashboard.
  2. Click Details & Settings.
  3. Click on the Card Profile. Note: The name of the primary owner of the credit card account will display in the card profile.
  4. Click Register under Card Preferences.
  5. Once you Register, you will have access to both Credit Card Controls (i.e. Card Preferences) and Credit Card Alerts. See below information on how to manage credit card alerts.
  6. Click the toggle switch to lock your credit card. Click the switch again to unlock.
    • The Card is Unlocked when the circle is to the right.
    • The Card is Locked when the circle is to the left.
  7. Click the toggle switch to Block International In-Store Transactions. Click the switch again to unblock.
  8. Click the toggle switch to Enable Merchant Control.
    • Select the merchant types you would like to allow.
    • Click Save.
  9. Click the toggle switch to Enable Transaction Control.
    • Select the transaction types you would like to allow.
    • Click Save.
  10. Click the toggle switch to enable and set Spending Limits. You may choose one or both of the available spending limits.
    • Click the Limit Per Transaction box and enter a Transaction Limit Amount.
    • Click the Limit Per Month box and enter a Monthly Limit Amount.
    • Click Save.

Still have questions? Download our complete user guide.

Mobile Banking Card Controls - Long Form Txt

Manage credit card alerts:

  1. Log in to Digital Banking and click Manage Alerts.
  2. From Subscription Alerts, click Cards.
  3. Click Register if you haven’t already registered while setting up Credit Card Controls. Once you Register, you will have access to both Card Alerts and Credit Card Controls (i.e. Card Preferences).See above for information on how to set credit card controls.
  4. Click the toggle switch to turn on Alert me when there are In-Store International Transactions. Click the toggle switch to turn off the alert.
  5. Click the toggle switch to turn on Alert me for these type(s) of merchant transactions.
  6. Click the switch again to turn off the alert.
    • Select the type(s) of merchant transactions for which you would like an alert.
    • Click Save.
  7. Click the toggle switch to turn on Alert me for these type(s) of transactions. Click the switch again to turn off the alert.
    • Select the type(s) of transactions for which you would like an alert.
    • Click Save.
  8. Click the toggle switch to turn on Alert me when I exceed the following spending limits: Click the switch again to turn off the alert. You may choose one or both of the available spending limits.
    • Click the Limit Per Transaction box and enter a Transaction Limit Amount.
    • Click the Limit Per Month box and enter a Monthly Limit Amount.
    • Click Save.

Still have questions? Download our complete user guide.

Mobile Banking Card Alerts - Long Form Txt

How to set a travel notice

  1. Log in to Digital Banking and click the three-dot ellipsis (…) to access More Links.
  2. From the More Links dropdown menu, click Travel Notice.
  3. This brings you to the Travel Notice details screen.
    • Choose the card Account from the dropdown.
    • Click the radio button for the type of travel: Domestic (Air Travel), Domestic (Road Travel), or International.
    • Enter your Destination.
    • Contact Phone Number and Contact Email Address are listed.
    • Choose a Start Date and an End Date.
    • Enter Notes (optional).
  4. Click Submit.
  5. Your travel notice for the selected card has been submitted. Click Add Another Travel Notice for additional cards.

Still have questions? Download our complete user guide.

Mobile Banking Travel Notice - Long Form Txt

FAQs

Digital Banking Mobile App 3 - Single Path CTA

Didn't find what you were looking for?

Our user guide offers step-by-step instructions to help you get up to speed fast. Simply download the guide and click on the appropriate link in the Table of Contents to find the instructions you need.

Download our user guideOr visit our how-to page for online banking